Urology Austin has now implemented telemedicine visits. Telemedicine is an easy and convenient way for patients to visit with their Urology provider from the comfort of their own home. This page will direct patients to our telemedicine login screen, explain the login process and allow patients to test their device prior to their visit. We’ve also included support instructions for activating a microphone and camera, through Google Chrome, on an iPad, iPhone, Android, and computer. A link is also supplied for patients who use Safari.

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Patient login to Urology Austin Telemedicine

Special note: You can visit the individual web page for your Urology Austin provider to also access the telemedicine login to their specific virtual waiting room. Click on “Our Providers” and then click on the picture of your doctor, advanced practice provider or physical therapist. You can also find your provider’s telemedicine login by visiting our Telemedicine Provider Links page.

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Please read below for helpful information on logging into our system, as well as support instructions for activating your microphone and camera.

How to access Urology Austin telemedicine

In order to access our telemedicine platform, click on this link which will redirect you to our telemedicine home page. Important note: before proceeding to this service, please review the instructions below in order to familiarize yourself with the steps you will take to access your provider.

What do I do once I access the telemedicine site?

In the middle of the screen use the drop down box and select the correct Urology Austin provider you are scheduled to visit. Then click the blue button titled Enter Room.

 

 

 

 

Next you will enter your full name (First Name followed by a space then Last Name) and click on the blue Check In button. Once in the system you will need to wait until the provider initiates the telemedicine visit.

 

 

 

 

Patient login instructions

The .pdf file below also gives patients step-by-steps instructions and tips on how to check in:

Doxy.me – Patient Flyer Customized

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How can I test my phone or computer to make sure they will work for Telemedicine?

Test your device or system to make sure your speakers and camera are all set up and working.

Is there a video to show me how to check in?

Yes, click on this link to view a short one minute video on how you can access your provider’s virtual waiting room.

Are there any suggestions to have a great Telemedicine experience?

Choppy video can be frustrating during a video call. Fortunately, here are 5 tips that can improve call quality:

1.  Restart your computer before a call. Other software might be using computer power or interfere with your video or microphone. Restarting your computer will assure your computer is ready for video.
2.  Use fast internet with ethernet cable.Video quality adapts to internet speed, so the faster your internet connection, the better the video quality you will experience.
3.  Use a newer computer with plenty of speed. Sending and receiving video takes a lot of computer power. Old or slow computers will have a harder time processing the video, which can cause choppiness.
4.  Use low resolution. If you are experience poor quality, try lowering the resolution. By doing this it requires less bandwidth and computer power, resulting in less choppiness during your call.
5.  Use headphones. Typically your computer will automatically eliminate echo or audio feedback so you don’t hear yourself talking. But if it happens, have the participant and yourself use headphones.

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Below are tips on accessing your microphone or camera, using Google Chrome on iPhone, iPads, Android devices and your computer. Google support links have been included for more information. There is also information at the bottom of this page on how to access a camera on a phone or tablet using Safari.

If I have an iPhone or iPad using Chrome, how do I set up using the camera and microphone?

Chrome allows you to use your camera and microphone for features such as Voice Search and the QR code scanner. Follow these steps:

• If you are using an iPhone or iPad, open the Google Chrome app
• Go to a website that wants you to use your microphone or camera
• When prompted, choose to either Allow or Block
• If you turned off access to your microphone or camera, you can turn them back on in your device settings

Click here to access the Google support link for iPhones and iPads as shown above.

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If I have an Android using Chrome how do I set up using the camera and microphone?

Android devices allow you to use your microphone or camera for websites in Chrome.

• If you are using an Android device, open the Google Chrome app
• Go to a website that wants you to use your microphone or camera
• When prompted, choose to either Allow or Block

Allowed sites: Some websites can start to record once you’re on their site. If you’re using a different Chrome tab or a different application, a site cannot start recording.

Blocked sites: Some sites will not work if you choose to block them. As an example, you would not be able to join a video conference if you’ve blocked that site.

How to change a website’s microphone and camera settings

• If you are using an Android device, open the Google Chrome app
• Just to the right of the address bar, tap on More or the three stacked dots and then click on Settings
• Tap on Site Settings
• Tap on Microphone or Camera
• Tap to turn the microphone on or off; tap to turn the camera on or off
• If you see the website you want to use under Blocked, tap  on the site > Access our microphone > Allow

Google support link for Android information shown above.

Click on this support link to learn how to control app permissions on an Android device.

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If I am using a computer with Google Chrome, how do I use my camera and microphone?

• On your computer, open Google Chrome
• Go to a website that wants you to use your microphone or camera
• When prompted, choose either Allow or Block

Allowed sites: Some websites can start to record once you’re on their site. If you’re using a different Chrome tab or a different application, a site cannot start recording.

Blocked sites: Some sites will not work if you choose to block them. As an example, you would not be able to join a video conference if you’ve blocked that site.

How do I change a website’s microphone and camera permissions?

• On your computer, open Google Chrome
• At the top right click on More or the three stacked dots and then click on Settings
• At the bottom of the list, click on Advanced
• Go to Privacy and Security and click on Site Settings
• Next, click on either Microphone or Camera
• Turn Ask Before Accessing either on or off
• To remove existing exceptions or permissions, at the right of the website, click on Delete (or the trash can icon)

Click on this Google support link to learn how to access your computer’s microphone or camera as shown above.

How can I access my microphone or camera on Google Chrome if I’m on a network at work or school?

When using a business network, the network administration will need to set up your microphone and camera settings. Click on this link to learn more about using a managed Google Chrome device.

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